ABOUT THE SITUATION WITH TICKETS FOR FLIGHTS CANCELED UNDER THE PANDEMIC
Due to the COVID-19 pandemic and related restrictions, Jonika Airlines was forced to cancel a large number of its scheduled flights.
Taking into account the current situation and expectations regarding the duration of travel restrictions for Ukrainian citizens to the EU countries, we plan to resume our flights from Kyiv and Lviv to Athens and back on Mondays, starting August 17, 2020. The flight schedules can be viewed here.
At the moment, this timetable contains our schedules until the end of September 2020. Additional flight schedules for the remainder of 2020 and for the year of 2021 will be published shortly.
All passengers with tickets for flights that have been canceled have the opportunity to rebook for free, right now, to any of the future flights already in a published schedule. For this you will need:
- if your ticket was purchased on a website of Jonika Airlines (jonika.com.ua or jonikaairlines.com.ua) – write to us at email@example.com indicating the passenger’s name, the ticket number and the desired date of flight, as per a published schedule;
- if the ticket was purchased on another website or through an agency – send a similar message to that website or the agency;
- if the ticket was purchased as a part of a group – apply with such a request to your group leader with whom the payment was made.
Likewise, it will soon be possible to rebook, free of charge, to any of our flights to be operated in the remainder of this year and throughout 2021. Please just wait until the timetable for the relevant time period is published, select your desired date and send a relevant message to the place of purchase.
There are no restrictions on the validity of tickets for canceled flights. Also, there are no restrictions on the number of date changes – you just need to notify our Airline, via your place of purchase, no later than 72 hours before departure. All information about your paid flight will remain in the computer reservation system of Jonika Airlines. The air ticket is the only required confirmation of a passenger’s rights to rebook free of charge, at any time and an unlimited number of times.
We do realize that some passengers do not plan any flights at all, until the situation with the pandemic gets clear; so we need you to know the following.
Jonika Airlines fully recognizes the rights of passengers of canceled flights for compensation, including refunds for tickets. To start a refund procedure, a passenger or a payer (if the passenger himself did not pay for his ticket) need to contact the place of purchase, that is, their website or agency.
If a ticket was purchased on a Jonika Airlines website (jonika.com.ua or jonikaairlines.com.ua), please send a refund request to us at firstname.lastname@example.org. In the request, it is necessary to indicate the name of the passenger and the payer (if they are not the passenger themselves) and the ticket number.
The funds shall be returned to the card from which the payment was made. We apologize in advance for a delay – due to the large number of canceled flights and limited resources, currently the refund procedure takes some 3 months on average. Unfortunately, we can see similar situations throughout the world’s air transportation industry.
The lack of an immediate response to a refund request does not mean that it has not been reviewed. Please understand that our Airline is trying to concentrate its resources specifically on compensation for passengers, and not on increasing the number of call center staff.
Moreover, even the absence of a refund request itself does not mean that the funds will not be returned. Jonika Airlines keeps and processes the data of all passengers: both of those who have already decided whether to rebook or wait for a refund, and of those who have not yet made any decision.
We emphasize once again: instead of any vouchers, a ticket for a canceled flight makes sufficient confirmation of a passenger’s right for free rebooking or a refund. For such passengers, regardless of their fares, Jonika Airlines has removed all restrictions on the ticket validity and the number of date changes.
Also, some additional offers are being prepared for passengers affected by the cancellation of flights during the pandemic, but who is still ready to postpone their flights to the next year. We will be announcing such additional offers soon.
Thank you for your understanding and patience!